Travis: It began with a teaser from Zeriyah’s twitter: a mysterious video of a cake, frosted with a Warcraft Hearthstone, and the word “Beta” scrawled on the side. The excitement was almost palpable. Hype Train coming.
And then suddenly, the Americas closed beta started. The forums appeared and expanded, invites began, and new players outside of Blizzard offices began to duel each other. As it is a closed beta, invites are being sent only to those who opt in. Opting in is easy and done from a potential player’s Battle.net account.
By far the highlight from the Beta announcement, aside from the announcement itself, is the lack of an NDA. Players can, and are encouraged to, do livestreams of their games and record videos, post screenshots and write long, winding articles about the mechanics.
Check those inboxes – invites are coming. Lok’tar ogar!
Medievaldragon: The Blizzplanet staff is slowly getting into Hearthstone closed beta. I am going to share with you the installation process. As soon as I downloaded the beta installer client, something that totally got me off-guard is that upon launching the client, the Battle.net launcher automatically kicked in to take over the download process. The beta file is around 500MB by the way.
Aunque he escrito en inglés estos pasados diez años, hablo español en mi casa todos los días. Por muchos años he deseado poder lanzar un sitio en español sobre los juegos de StarCraft, Diablo, y Warcraft. Se acerca una nueva etapa de Blizzplanet pronto, y espero poder recibir fanáticos que han visitado Blizzplanet por varios años como escritores para que puedan informar a fans como ustedes, y que puedan formar parte de una gran comunidad hispana de video juegos de Blizzard.
Esta es una posición voluntaria para aquellos que deseen la experiencia de escribir para un fansite líder de diez años, y tener acceso a juegos beta y otras oportunidades relacionadas a los juegos de Blizzard.
Si estas interesado en unirte a nuestra comunidad come escritor en el idioma español, envíame un mensaje electrónico a medievaldragon@blizzplanet(punto)com
Latinos viviendo en Europa, America Latina, Canada, Asia, Oceania o Estados Unidos son bienvenidos.
Déjame saber que juegos de Blizzard juegas y por el cual te gustaría dedicarte a escribir noticias.
Zeriyah provided a lengthy update on Hearthstone today, commenting on some changes to the game as it progresses closer and closer to beta. Among the items discussed was a restatement that the Hearthstone team is working vigorously to launch beta before summer ends. Zeriyah phrased the timeline for beta as “not days away from launching the beta, but [...] not months away either.” Progress is being made but patience is required.
The beta will allow players to spend real money on card packs and Arena entry. However, because of the changing nature of beta testing Hearthstone’s developers have decided to reward players who put down cash with something special – a golden version of Gelbin Mekkatorque. When you purchase cards or Arena entry, you’re granted a copy of the Gnome King. His golden version is only available this way: no crafting or lucky drops from card packs. A regular version can be crafted once the game is released.
Hearthstone has also been tested on the iPad with cross-platform play. Zeriyah called it an awesome milestone in development for Hearthstone. Any means of expanding the player pool for the game has to be considered an incredible success; cross-platform potential is a phenomenal one.
The update ends with Zeriyah telling the community to continue to engage with the Hearthstone team. The community helps guide how the game evolves and the developers want to know what’s working and what isn’t.
Zeriyah (Christina Sims) discusses the Silence and Aura buffs mechanics in Hearthstone: Heroes of Warcraft. She actually answered a lot of questions not covered below. It’s worth clicking the blizzard icon at the Hearthstone forum to browse through all the entries posted by Zeriyah. Follow the links, and join the discussion at the official forums.
Thon: If a minion has Divine Shield, and gets Polymorphed…does the Sheep have divine shield? Or does divine shield go away because it’s no longer in the card text?
Zeriyah: When a minion is affected by a transform effect such as Polymorph or Hex, everything about the minion is changed and all effects are removed. For example if a minion has Divine Shield, Blessing of Kings, Blessing of Might and +1/+1, when they are polymorphed they lose everything and become a basic 1/1 sheep.
Based one of your posts, I know that you can target Lord Jaraxxus, EREDAR LORD OF THE BURNING LEGION!!! with Sacrificial Pact (formerly Grimoire of Sacrifice), whether he is acting as a minion or a hero.
However, I am unclear as to what happens after he is targeted if he is in the Hero position. It is my assumption that either:
1) Jaraxxus is destroyed, and the player, no longer having a Hero, loses;
2) Jaraxxus is destroyed, and Gul’dan comes back with the same HP he had before summoning Jaraxxus; OR
3) Jaraxxus is destroyed, and Gul’dan comes back with the same HP Jaraxxus had before being destroyed.
Zeriyah: Even as a Hero, Jaraxxus is still a demon. If he is the target of Sacrificial Pact, he will be destroyed and the Jaraxxus player will lose the game.
Zeriyah: First off, let me address some questions people still have regarding Silence and Aura buffs.
Health in Hearthstone works much like it works in World of Warcraft. Imagine a Priest running through Warsong Gulch with 1 Health remaining, only protected by the power of his Power Word: Fortitude.
If a Shaman purges away the PW: Fortitude, the Priest’s maximum Health decreases, but his current Health isn’t affected. He lives to carry the flag another day. This is also true in Hearthstone. Silence effects remove buffs but doesn’t affect current Health, unless the new Max Health is lower than the current Health.
Silence effects are technically not heals but it can remove instances of damage. Let’s look at some in-game examples:
A 3/3 minion is buffed by Blessing of Kings, making it a 7/7. 5 damage is dealt to the minion, then Silence is cast on it. The minion goes from a 7/2 to a 3/2. Four of the instances of damage was removed along with the Blessing of Kings, and one carried over to the minion.
A 3/3 minion is buffed by Blessing of Kings, making it a 7/7. 1 damage is dealt to the minion, then Silence is cast on it. The minion goes from a 7/6 to a 3/3 with no damage on it. The one instance of damage was removed along with the Blessing of Kings.
This 3/3 minion we are picking on is buffed by a +1/+1 non-Aura effect (like Shattered Sun Cleric), turning it into a 4/4. 2 damage is dealt to the minion, then Silence is cast on it. The minion becomes a 3/2 with 1 damage on it. One instance of damage was removed along with the +1/+1 buff, and one remains on the minion.
Aura effects do not remove instances of damage when they are removed, because Aura effects will still persist through Silence unless the origin of the Aura buff is Silenced.
My opponent’s Stormwind Champion is buffing his Murloc Raider, making the Raider a 3/2. I try to Silence the Murloc Raider (ahh why would I ever do that??). The Murloc Raider is still a 3/2 – the Aura is coming from the Champion, and Silencing the Raider won’t accomplish much.
After my terrible misplay, I do one damage to the Murloc Raider, bringing him to a 3/1. Then, I kill the Stormwind Champion, eliminating the +1/+1 buff on the Murloc. That instance of damage is not removed with the Aura and remains on the Murloc, who goes back to being a 2/1 (with one damage on him) and dies. — source
Zeriyah: I can give you the way it currently works, but the way buffs, damage and Silence resolve is something we’re currently working on to make sure it’s concise and intuitive. Since the way it currently works may change, I’d like to come back to this question at a later time. Sorry for the confusion! That’s what we’re trying to avoid. — source
Zeriyah: They are not explicitly called Aura buffs, but they are buffs that affect multiple minions simultaneously. Stormwind Champion, Blood Imp, or other minions that have effects such as “your other minions have…” are considered Aura buffs. — source
Kargaen: Not sure if this has been asked before, but is Animal Companion like the Shaman’s hero power in that it cannot summon something that is already on the board (e.g. I have Misha in play, so is Misha no longer able to be summoned by Animal Companion)?
Zeriyah: Each minion brought into play with Animal Companion has the same chance to be summoned regardless if one has been summoned previously or is currently in play. Is it entirely possible to have two Misha in play. (Mishae? Mishas?)
Anxious to play Hearthstone yourself? Are the Twitch specials and Fireside duels not satisfying your curiosity and anticipation? If you’re able to attend Gamescom this year, you’re in luck.
Blizzard and the Hearthstone developers will be hosting the first public playable versions of the game in Germany this year. Blizzard will host several sessions of Hearthstone during the trade fair. Hearthstone’s lead artist Ben Thompson will also be showing off his artistic talents with live drawing and sketching. There are also quizzes, Q&As, developer signings, and a Warcraft dance contest.
Check Blizzards’ complete schedule to find the events that pique your interest: Schedule for Gamescom 2013.
Blizzard Entertainment announced their attendance to the 2013 GamesCom in Cologne, Germany through August 21-25.
Now this is kinda awesome in a few ways. This event takes place less than three months before BlizzCon (November 8-9).
Just a few days ago, San Diego Comic Con attendees had the opportunity to play Diablo III (PS3). GamesCom attendees are likely going to play the latest build just prior to the game shipping (September 3).
However, GamesCom might have a few surprises that could breath-take fans.
For example, Blizzard revealed the World of Warcraft: Mists of Pandaria Opening Cinematic at GamesCom 2012 (August 15-19).
GamesCom 2011 spawned Diablo III screenshots, Diablo III Interviews, Diablo III Inferno-Mode, StarCraft II: Heart of the Swarm single-player screenshots, World of Warcraft Patch 4.3 details and even Blizzard DOTA info (now Blizzard All-Stars).
Something to note is that Diablo III Beta started a month later on September 20, 2011.
In the 2010 GamesCom, Blizzard invited key press journalists to discuss a secret feature of Diablo III with Jay Wilson.
It isn’t Blizzplanet unless I wrap up with a round of speculations. As you can see, based on past precedents, this 2013 GamesCom might have a few surprises under Blizzard’s sleeve. Could Duncan Jones and Thomas Tull make a surprise appearance to reveal more about the Warcraft film? Hearthstone Opening Cinematic? Hearthstone demo stations|screenshots|gameplay video|interviews? Blizzard All-Stars tease? Only time will tell.
Blizzard Entertainment will be at gamescom 2013, the world’s biggest games convention, taking place August 21-25. Join us there for the latest news on our games, great entertainment, and fantastic competitions with great prizes!
We’ll be at the Koelnmesse in Cologne, Germany to meet players from across Europe and the world and give everyone a chance to play our latest games. All kinds of entertainment will also be on offer to visitors to the Blizzard booth (B40 in Hall 7): show matches, live music, quizzes, competitions and much more.
You can find out more about this incredible games show, including how to attend, here.
Making a welcome return to gamescom will be our celebrated costume and dance contests. Always wanted to appear on stage as a witch doctor, a pandaren monk, or a Protoss Zealot? Or are you brave enough to show off your goblin, night elf or tauren dance moves? This is your big chance! In the coming days we’ll have signups ready so you can reserve your place in the contests, but for now you can already start stitching, welding and practicing.
Stand by for more contest information, prizes, a full schedule, and details on what you can play, see and watch with Blizzard at gamescom 2013! — source
Activision Blizzard announced the upcoming Second Quarter 2013 Financial results will take place on August 1, 2013.
SANTA MONICA, Calif. –(BUSINESS WIRE)– Activision Blizzard, Inc. (Nasdaq: ATVI) intends to release its second quarter 2013 results after the close of the market on Thursday, August 1, 2013 . In conjunction with this release, Activision Blizzard will host a conference call that will be broadcast over the Internet.
Thursday, August 1, 2013
1:30 p.m. Pacific Time ( 4:30 p.m. Eastern Time )
To listen to the call, please log onto:
U.S. and Canada : 888-339-3466
Anyone planning to dial in to the call should RSVP to Pam Beaver at:
Previous Activision Blizzard Conference Call Transcripts
- ATVI Q1 2013 – May 9, 2013
- ATVI Q3 2012 – November 7.2012
- ATVI Q2 2012 – August 5.2012
- ATVI Q1 2012 – May 9.2012
- ATVI Q4 2011 – February 8.2012
- ATVI Q2 2011 – August 3.2011 – Morhaime reveals Diablo III Beta
- ATVI Q1 2011 – May 9.2011 – Morhaime announced internal Diablo III testing and BlizzCon ticket sale
- ATVI Q4 2010 – Feb 9.2011 – No news. More of a Status update
- ATVI Q3 2010 – Nov 4.2010 – No news. More of a Status update
- ATVI Q4 2009 – Feb 10, 2010- Morhaime announces StarCraft II: Wings of Liberty Mid-2010 release, WoW: Cataclysm, Auction House iPhone app, Windrider/Gryphon Pet
- ATVI Q4 2009 – Feb 10.2010 – Morhaime announces StarCraft II Beta
Eric Dodds and Ben Brode explored the ever changing nature of Hearthstone today during an hour long livesteam. The duo began their commentary explaining that the Forge has been renamed to the Arena to avoid confusion with Hearthstone’s card crafting system. The change reflects internal testing done by the Hearthstone team and also better captures the spirit of the game mode.After the name announcement, Dodds began to comb the Twitch stream for questions while Brode entered the Arena to build a deck. Building an Arena deck is entirely random. Players are presented with a choice of three heroes from the game’s total of nine. Afterward, the building process guides players through deck construction with cards suited for the selected hero. In the livestream Dodds and Brode selected Jaina Proudmoore, the mage. Players have 30 choices to make the deck, each choice being between three random cards. The proceeding choices are not influenced by previous choices: i.e., selecting Ice Lance does not increase the likelihood of seeing a Frostbolt or Water Elemental. Any rarity of card can appear for selection. The maximum number of card duplicates in a deck is removed, allowing for three or more of any card. At any point during deck construction players can leave the Arena and return later, picking up exactly where they left off. The same is true once a deck has been made. Players that leave a game in progress, either by closing Hearthstone or disconnecting, are given a loss. The duo acknowledged that accidental disconnects are a problem the development team is addressing. Dodds and Brode emphasized that careful selection of cards is key to success in the arena. Deck strategies can change quickly as different cards are presented. Once a deck is built players enter a match queue against opponents of equal success with their decks. The games progress as normal. Each win, however, improves the quality of a player’s Arena Key, to a current maximum of nine wins. The key is used to unlock a chest in Hearthstone’s Arena that gives rewards. The value of the rewards can vary but it always includes at least one card pack for the standard play mode. Players can retire successful decks at any time. After three losses, a deck is forcibly retired and the player’s key unlocks the Arena chest automatically. Dodds and Brode played two games during the livestream. The first was a decisive victory against Uther the Lightbringer. The second game was closer and resulted in a loss to Valera Sanguinar. A game was attempted between against Garrosh Hellscream but networking issues caused the session to crash. Dodds and Brode unlocked their chest at the end of the livestream, displaying the process and rewards. They received three bags of five gold, ten arcane dust, and a booster pack. While the rewards from the chest were initially unimpressive, the booster pack of five cards contained two rares and a golden version of the legendary minion Cairne Bloodhoof.
Blizzard Entertainment’s Hearthstone community manager Zeriyah will livestream The Forge feature this upcoming Friday at 10am PDT via Twitch.tv. However, there are surprises to be found. Whatever you saw of the Forge before no longer holds true. New changes to the Forge have been implemented in this Hearthstone build. Don’t miss the livestream.
Zeriyah: Join us on Friday, July 26 at 10 a.m. PDT for our first-ever live stream of The Forge on the Hearthstone Twitch.tv channel at http://www.twitch.tv/playhearthstone. Our designers will take you into the burning heart of this alternative game mode, showing you how to hone your deck-building skills into a weapon of absolute dueling dominance. Will our card choices align with yours? You’ll have to watch to find out!
Along with taking you further into The Forge than ever before, we’ll also be talking about some of the exciting changes we’ve made to the mode since we first unveiled it.
Learn more about Hearthstone: Heroes of Warcraft on the official site, and stop by the forums to take part in the discussion. Opt in to the beta on Battle.net here.
*Warning: The heroes of Hearthstone are unable to be honed or sharpened in the literal sense. Please do not drag them over a whetstone, trim them down, or insert them into an actual forge for smithing purposes.
The recent World of Warcraft: Mists of Pandaria PTR 5.4 build added the Hearthstone board game. NPCs can be found outside the Vale of Eternal Blossoms cities playing the board game.
Hearthstone: Heroes of Warcraft beta testing will start sometime during Summer 2013. Just a matter of time. Learn more about Hearthstone through the Blizzplanet’s PAX East 2013 coverage and the official Hearthstone website.
I’m not sure if the NPC names are related to Blizzard Entertainment developers or if the intention was other. I do know there are a few developers that match those NPC names:
- Kat might stand for Kat Hunter (Former Blizzard Licensing Project Manager, currently Senior E-Commerce Manager)
- Evangelia — Evangelia Dendramis (Front End Web Developer)
- Mr. Creasy — Ryan Creasy (Senior Reliability Engineer II)
- Andy — simply too many Andrew(s) at Blizzard to figure out which.
Blizzard Entertainment added one of the soundtracks featured in Hearthstone: Heroes of Warcraft to the website’s media page.
The soundtrack is titled “Tabletop Battles“. Go check it out. It’s a downloadable MP3.
Blizzard Entertainment and NetEase signed a three-year contract to publish Hearthstone: Heroes of Warcraft in mainland China. This deal is signed so-to-speak in the eve of Hearthstone beta testing which was announced to start some time during the Summer 2013.
Deceptively simple, insanely fun free-to-play strategy card game from the creators of Warcraft® coming to PC and iPad®
SHANGHAI, CHINA—July 8, 2013—Blizzard Entertainment, Inc. and NetEase, Inc. today announced an agreement to license Blizzard Entertainment’s Hearthstone™: Heroes of Warcraft™ to a NetEase, Inc. affiliate in mainland China for a term of three years.
The companies have been collaborating since 2008 to bring Blizzard Entertainment’s World of Warcraft®, StarCraft® II, and Battle.net® gaming platform to Chinese gamers. Today’s announcement further enhances the partnership between Blizzard and NetEase and promotes a consistent level of quality and service in mainland China for all Blizzard games involved in the partnership.
Announced in March, Hearthstone: Heroes of Warcraft is Blizzard’s new free-to-play strategy card game for Windows®, Macintosh®, and iPad®. In Hearthstone, players take on the role of legendary heroes from the Warcraft universe, playing spells and minions from customized card decks. Matches are fast-paced and friendly, with players dueling for fun, glory, and the chance to win awesome new cards.
“Hearthstone represents everything we love about games—it’s easy to pick up and play, it has a lot of personality and depth, and it’s just pure fun,” said Mike Morhaime, CEO and cofounder of Blizzard Entertainment. “We’re putting a lot of focus into delivering a Blizzard-quality free-to-play experience with Hearthstone, and we know gamers in China will have a blast playing it.”
“We are very excited to be bringing a new game to China from Blizzard, and we believe Hearthstone will be a hit with gamers here,” said William Ding, CEO and founder of NetEase Inc. “We’re working closely with Blizzard to prepare everything needed for launching Hearthstone in China, and we look forward to providing players with another great gaming experience.”
Deceptively simple but epically engaging, Hearthstone will be instantly accessible to players regardless of their familiarity with Warcraft or collectible card games. Anyone who picks up the game will be able to jump right in and start winning cards and building their collection. For players who prefer to expand their collection a little faster, card packs can be purchased via an in-game store.
With hundreds of cards to choose from, featuring a wide range of colorful Warcraft spells, weapons, and characters, players will have limitless possibilities for developing and fine-tuning their deck-building strategies. Further details about Hearthstone: Heroes of Warcraft will be announced as development progresses.
The Hearthstone website has a preview to explain how the crafting system works.
You can buy Expert cards with gold or realm-money. There are 4 types of Expert Cards: Common, Rare, Epic and Legendary. Each of these can be disenchanted into Arcane Dust.
With this Crafting System you go find the card you want for your collection and spend Arcane Dust to acquire it.
Players can also enhance the appearance of their cards with Arcane Dust to make Golden versions. The cards get beautiful frames, and even special animations which set them apart from normal cards. At this point these are for aesthetic and bragging purposes. There is no enhancement or benefit to them.
The new Hearthstone Crafting page offers some examples of the cost of each type of card. Numbers aren’t final.
Hearthstone community manager Zeriyah (Christina Sims) posted an article recently titled “What’s Cooking in the Hearthstone?“.
Card updates: We’re constantly tweaking cards to get them just right. Here are some highlights of cards that have recently gotten a facelift:
Vaporize now triggers when an enemy minion attacks your hero.
Illidan Stormrage redesigned—you may want to grab some fire resistance gear for this change. For 6 mana, Illidan is a 7/6 minion that has the ability: “Whenever you play a card, summon a 2/1 Flame of Azzinoth.”
Onyxia has a new power: “Battlecry: Summon 1/1 Whelps until your side of the battlefield is full.” Many whelps! Handle it!
Mind Vision now costs 1 mana and copies a card from your opponent’s hand.
Mind Control Tech has lost his mind and has built a new, more polished one. His new power reads: “Battlecry: If your opponent has 4 or more minions, gain control of one at random.
Among the new cards previewed by Zeriyah are:
Blizzard Entertainment unleashed a new Fireside Duel video featuring the Rogue vs Druid. Check out the full article.
Blizzard Entertainment’s Hearthstone: Heroes of Warcraft is a free-to-play strategy card game for Windows, Macintosh, and iPad. Designed to be deceptively simple and epically engaging for players of all backgrounds, Hearthstone features quick and lively duels that evoke the spirit of a friendly match played beside a crackling tavern fire.
Each player’s card deck centers around a hero representing one of nine iconic Warcraft classes, customized with a set of minions, spells, and/or weapons based on individual strategy and available cards. Players will be able to hone their skills in practice matches against the computer, and when they’re ready for the challenge, they can take on their Battle.net friends and other players in friendly duels. To further develop their decks, players will be able to acquire cards by crafting them and by winning or purchasing new card packs. With hundreds of unique cards to choose from, the potential card combinations and possible strategies are endless!
Follow us for updates!
Latest Blizzard Entertainment job openings for those with the skills to join one of the best employers in United States. Blizzard Entertainment is ranked # 6 America’s Ideal Employers
- Senior Software Engineer, Engine / Graphics (Next-Gen MMO)
- IT Strategic Planner – Global Administration
- Senior Database Engineer
- User Experience Designer
- Senior Database Engineer
- Data Engineer, Business Intelligence
- Lead Software Engineer, Risk Systems
- User Experience Designer
Blizzard Entertainment Careers Team have posted new job openings these past days. Recently, Blizzard Entertainment was ranked #6 America’s Ideal Employers 2013 by Universum after a survey with the participation of over 65,000 students. Join one of the best employers in United States and the World.
Follow the links below to submit your resume at the appropriate page:
- Language Tester, Italian
- Customer Service – In-Game Services
- Associate Producer / Producer
- Associate Producer – Localization
Looking for a different position? No sweat. These above are just the newest ones. Over 80 job openings available at Blizzard Entertainment here. Look for the navigation bar to search Americas, Europe, Asia and Oceania job openings.
Language Tester, Italian
Quality Assurance – Irvine, CA
Blizzard Entertainment is looking for intelligent and highly motivated multilingual game testers to help test our games in Italian. Job duties include documenting bugs, working closely with a team of translators, testing games for hours upon hours. An ideal candidate is a hardcore gamer with a localization background, or an individual with a higher education in a language-related discipline, who is good at both finding bugs and describing them in an organized and clear fashion. language testers must be able to work full-time at our headquarters in Irvine, California. Applicants must also be available to work extended hours and weekends when necessary, to meet project deadlines.
- Review the Italian translation of Blizzard Entertainment games.
- Ensure consistency with the glossary between games and other projects.
- Perform quality assurance for Blizzard Entertainment games and other projects.
- Review localized material and provide regular feedback to project leads and supervisors.
- Handle other duties as assigned.
- Passion for video games and linguistics
- Exceptional verbal and written communication skills in both Italian and English
- Excellent knowledge of fantasy, and / or science fiction worlds and an understanding of Blizzard Entertainment games
- Willing to work extended hours
- Excellent teamwork skills
- Able to work independently
- Strong motivation and a high level of commitment
- Previous experience in video game localization or video game quality assurance
- Higher education in language-related disciplines, and / or work experience as a professional translator
- Excellent knowledge of Blizzard Entertainment games
Applicants must submit (i) a cover letter (with language proficiency), (ii) a resume, and (iii) a mock game analysis of their latest favorite video game in English and Italian. Only resumes with cover letters and game analyses will be considered.
- The game analysis should demonstrate applicant’s understanding of the game play mechanics and relationships to the design and implementation of the game.
- The game analysis should be on either a computer game or console game. Please limit the game analysis to no longer than 5 pages (the average length of an analysis is approximately 3 pages).
- This game analysis should not be a game made by Blizzard Entertainment.
Blizzard Entertainment, Inc. and its affiliated companies is an equal opportunity and affirmative action employer.
Customer Service – In-Game Services
Office – Irvine, CA
Customer support representatives or game masters (GMs) are service specialists supporting Blizzard Entertainment customers via phone, web chat, and email within the game environment and on account related issues. Through problem identification, troubleshooting, education and resolution, GMs are required to provide innovative and exceptional customer handling following Tier I Empowerment Guidelines. As a key member of customer service, GMs are expected to maintain Blizzard’s culture of excellence and commitment to quality in every aspect of their work.
- Provide first contact resolution of customer issues via phone, web chat, and e-mail.
- Deliver timely and accurate responses to customer questions and requests.
- Take personal ownership of customer requests and maintain accountability for follow-through.
- Provide exceptional customer experience as measured through customer surveys.
- Maintain productivity that meets or exceeds departmental goals for Tier I.
- Perform account maintenance, data entry, and order processing functions.
- Display a professional, positive, and enthusiastic demeanor to employees and customers.
- Learn and review departmental policies and procedures.
- Provide proactive customer communication via phone, chat, or email when necessary.
- Maintain accurate account of hours worked and report any discrepancy in a timely manner.
- Maintain security and confidentiality of Blizzard internal information and customer / account information.
- Respond to general customer inquiries.
- Identify, update, and report on interface or game mechanic issues.
- Provide for restoration of character / item losses of low complexity.
- Investigate reports of player harassment or inappropriate behavior.
- Investigate and communicate reports of service outages.
- Escalate and communicate any customer well-being issues.
- Escalate or refer issues beyond the scope of Tier I training and duties.
- Other duties, as assigned.
- Team player with a positive attitude
- Able to work under pressure in a fast-paced, ever changing, high-volume environment
- Comfort with using telephony related hardware and software
- Flexible to work rotating shifts
- Strong customer service and written communication skills
- A minimum of 1 year experience handling customers within service / technical fields
- Basic computer and typing skills
- Familiar with Microsoft Windows and Microsoft Office
- Successful criminal background check may be required if allowed by local law
- Previous call center or direct customer-facing experience
- Excellent attention to detail
- Drive for self-improvement
- Passion for supporting gamers
Blizzard Entertainment, Inc. and its affiliated companies is an equal opportunity and affirmative action employer.
Associate Producer / Producer
Office: Irvine, CA
Blizzard Entertainment is looking for a producer to join our support systems engineering team. Support systems engineering is a 100% agile software development group currently using the Scrum framework. In this position, the producer will be empowered as the product owner for one of our Scrum development teams. The ideal candidate has a passion for product development and a natural aptitude for business.
- Meticulously maintain a product backlog that represents the product’s vision and roadmap with a focus on customer and business needs.
- Build and maintain relationships with customers from all levels and job positions within the company.
- Communicate a clear vision and release plan for the assigned product(s).
- Actively manage expectations, results, and forward progress for internal and external stakeholders.
- Determine and report on product return on investment.
- Provide regular reporting of product scope, schedule, progress, and planning.
- Promote a collaborative environment for development, user experience and quality assurance to deliver successful products within.
- Strong desire to be a part of and contribute to a team environment
- Exceptionally self-motivated and directed
- Passion for user experience
- Previous experience in product development
- Able to set and manage business priorities judiciously
- A demonstrable understanding of marketing techniques
- Knowledge of the software development lifecycle and associated activities
- Possess a strong understanding of agile development methodologies, particularly Scrum
- Clear ability to manage a range of different personality types in a facilitative and professional manner
- Superior listening, written, and oral communication skills
- Proven ability to plan, execute, and complete project activities to achieve high quality results
- Able to articulate ideas to both technical and non-technical personnel
- Experience creating mock-ups, workflows, wireframes, and / or prototypes
- Product Owner Certification
- PMP Certification
Blizzard Entertainment, Inc. and its affiliated companies is an equal opportunity and affirmative action employer.
Associate Producer – Locatization
Office – Irvine, CA
The Blizzard Entertainment Localization team is looking for an associate producer (AP) to support the localization of text, audio, and video assets for Blizzard game titles, as well as, the localization of support services initiatives that accompany the launches of those titles. The ideal candidate has superior organizational and communication skills, three years of localization-related experience on a AAA title, fluency in one or more non-English languages, strong technical skills, and in-depth knowledge of Blizzard games. For more information, check out the posting.
The associate producer’s primary responsibilities will be assigned by the localization production staff, and involve hands-on localization tasks within game clients as they ramp up for release. Other responsibilities will be to organize and execute localization requests for support services teams, such as, community, PR, web, video and post production, etc., whether via Blizzard’s internal localization teams or its external vendor partners. The AP will also work with localization QA to champion localized product quality and the platform services project management team to ensure transparent and proactive communication to all relevant project stakeholders. Secondary responsibilities will be to challenge and champion the tools and initiatives designed to assist the department in running as efficiently and effectively as possible.
- Passion for video games
- Superior organizational skills and attention to detail
- Excellent oral and written English communication skills
- Self-motivated with an ability to work under tight deadlines
- A minimum of 3 years’ localization-related product development experience on a AAA title
- Willing and able to travel internationally as needed
- Team-oriented with the ability to work independently
- Computer literate and familiar with MS Office products
- Understanding of the complete localization life-cycle
- Fluency in one or more non-English language(s)
- Experience with MS Project
- Above-average knowledge of Blizzard and its games
- Working knowledge of database and version control software
- Working knowledge of audio, graphic, and movie file types and applications
IT – Network Operations
Office – Irvine, CA
Blizzard Entertainment is looking for a highly motivated and skilled network engineer to join our network operations engineering team. The ideal candidate possesses a high level of experience with cutting-edge network platforms. The network engineer must be efficient and organized while working in a self-directed team environment.
- Design, install, and operate LAN / WAN network infrastructure.
- Perform network performance tuning and administration.
- Research new technologies including software and hardware, based on business requirements.
- Provision and deploy new routers / switches / security platforms in current or new data centers.
- Document operational processes and procedures.
- Develop and maintain network topology diagrams for all networks.
- Troubleshoot and locate root causes of network incidents.
- Mentor network administrators and technicians.
- Participate in production support and in on-call duties.
- A minimum of 5 years’ experience with enterprise-level or service provider network design and support
- Excellent knowledge of TCP / IP protocol
- Knowledge of application flows, packet capture, and analysis
- Extensive experience with network routing protocol like BGP, OSPF, and EIGRP
- Extensive experience with Cisco routing and switching
- Knowledge and experience of public and private peering
- Security experience with Cisco and Juniper firewalls
- Experience with network monitoring tools
- Experience with load balancer solution
- In-depth understanding of network H / W architecture
- Superior troubleshooting skills
- A degree in computer science or a related field.
- Comfortable with Linux / UNIX
- Network certification(CCIE,JNCIE)
- Experience with supporting MySQL and Oracle
- Experience with SAN switching
The global leader in employer branding since 1988, Universum, surveyed over 65,000 students in United States of America.
Universum published the results of the American Student Survey (run through December 2012 to March 2013) which reveal how students perceive organizations as employers in United States.
Blizzard Entertainment figured as #6 in the survey ranking.
#6 Blizzard Entertainment
It’s time to visit the Blizzard Entertainment Careers page and to submit resumes. At the top of the page you may navigate job postings in America, Europe, Asia and Oceania.
The full list of the top 100 Employers surveyed by Universum can be found here.